J2 Global Reviews

I paid for my subscription and had to make 3 calls, which were super confusing. I decided to go for a full year to snag a better price. After sending a fax, I got no confirmation. Tried again, still nothing. An hour later, I attempted 2 more times without any luck. Eventually, I got 4 emails (one for each attempt) saying the fax ‘failed’. I tried to send it again, but the software was totally useless. I called to figure out what was going on, only to discover my account was put on hold for sending too many faxes (they claimed over 400 pages). I only sent a single page to the unemployment office to claim my benefits. They refused to give me a refund. Plus, they tacked on an extra $10 for no apparent reason, which they never mentioned ($129.50+$10.00). Seriously, what was that $10 for? I've been using my own PC since the 80s and have never encountered anything this terrible.

Big thanks to Lucena for the stellar assistance she provided with my account.

When I found out we were still being charged by J2 for a service we didn’t need anymore, I reached out to them to stop it. Simona got back to me in no time, found our info, and took care of the cancellation. I was really impressed with her customer service skills.

John was super helpful, fixed a problem we were facing, and then offered us a better deal. Every bit counts, so big thanks from the crew at VoiceNotes.co.uk!

Fantastic assistance from this business. The team has consistently been super helpful throughout the years. I’d suggest this company for small enterprises.

Simona was incredibly quick to respond and took care of my request right away. She even sent a follow-up email to check if I was happy with everything - truly excellent service!

I give a perfect score of 10 outta 10 for the awesome and speedy reply and fix from John B.

The reply came super fast, and they sorted it out in just one go. Much appreciated!

Big thanks for the great service, and a shoutout to John B and his team. Best wishes, Helen Isaksen from Hammerfest.

For over ten years, I've been a loyal customer, never doubting this company. However, back in October, I decided to switch to a different provider and needed to transfer my two virtual numbers that I got from J2. I requested them to be released and ported over.

Months have gone by since I made that request, and I've exchanged more than 80 emails with both the new provider and J2, trying to get those numbers moved.

As I write this, J2 keeps telling me to hang tight and is still trying to figure out why this hasn’t been sorted out yet. Just a reminder, this is a paid service.

I've been in touch with Denis Keogh, the Senior Customer Service Manager at J2 Global®, for quite a while now. I’ve asked to talk to his boss, Scott Wilson, but I keep getting the runaround about why he can’t speak to customers.

Now, I’m at a point where I feel like my only choice is to let things unfold while I keep pushing J2. It’s clear that J2 has caused major delays, leading to extra telecom costs for me. My goal now is to recover those costs, either through a deal with J2’s legal team or by taking it to small claims court.

Just a heads up: if you decide to leave J2, don’t expect them to treat you kindly.

I ended my account back in October 2019. Yet, I got charged in May 2020. The rep told me he couldn’t assist since my account was closed, but they’re still sending me bills.

I found it impossible to cancel my account through the website or email, so I decided to give them a call. John B was super helpful, fast, and kept his promises. If I ever need a toll-free number again, I’ll surely come back. Appreciate your assistance today!

John handled my requests swiftly, with a friendly and professional approach. Much appreciated!

John B from Erecptionist really went above and beyond to clarify a question I had about invoices. He put in extra effort to show me that there wasn't any problem with the invoice. Plus, he explained some additional features on my account that turned out to be quite handy. Really good job, dude!

Today, I had an awesome experience with John B. I reached out to cancel my request because I couldn't upload more than 10 documents (20mb) online. I called for help, and he managed to sort out my problem. He even hung around for an extra 30 minutes after his shift to help me out, which I really appreciated. Talk about top-notch service today!